Privacy Policy

This privacy policy explains how Eco Garden Construct Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website www.ecogardenconstruct.co.uk or interact with our services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

DATA CONTROLLER

Eco Garden Construct Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at enquiries@ecogardenconstruct.co.uk.

WHAT INFORMATION WE COLLECT

We collect personal information when you:

• Submit an enquiry via our website contact forms
• Contact us by phone, email, WhatsApp, or social media
• Request a quotation for our services
• Subscribe to our newsletter or marketing communications
• Become a client and engage our services

The types of information we may collect include:

• Name and contact details (email address, phone number, postal address)
• Property address and details relevant to your project
• Photographs of your garden or outdoor space
• Communications and correspondence with us
• Information about your preferences and requirements

HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS

Under UK GDPR, we must have a lawful basis to process your personal data. The table below explains how we use your information and the legal basis for each use:

Purpose	Legal Basis
Responding to your enquiries	Legitimate interest (providing information you’ve requested)
Providing quotations	Pre-contractual steps at your request
Delivering our services	Performance of a contract
Sending marketing communications	Consent (you can withdraw this at any time)
Website analytics	Legitimate interest (improving our website)
Legal and regulatory compliance	Legal obligation

DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless you request its deletion:

• Enquiry and client data: We retain this information indefinitely to maintain a record of our relationship and to provide better service if you contact us again. You may request deletion at any time.
• Marketing data: Until you withdraw your consent or unsubscribe.
• Contractual records: We may retain records of completed projects for legal and tax purposes as required by law.

YOUR RIGHTS

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you (known as a Subject Access Request).
• Right to rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure: You can ask us to delete your personal data in certain circumstances (also known as the “right to be forgotten”).
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a commonly used electronic format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at enquiries@ecogardenconstruct.co.uk. We will respond to your request within 30 days. There is no charge for making a request.

DATA SECURITY

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Electronic data is stored on secure servers and access is restricted to authorised personnel only.

SHARING YOUR DATA

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and business (subject to confidentiality agreements)
• Professional advisers such as accountants or lawyers where necessary
• Regulatory or law enforcement bodies where required by law

THIRD-PARTY SERVICES

We use third-party services to help operate our website, including analytics, form processing, and email services. These providers only have access to data necessary to perform their functions and are contractually bound to protect your information.

INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place as required by UK data protection law, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

COOKIES

Our website uses cookies to enhance your browsing experience and provide analytics. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

MARKETING COMMUNICATIONS

We will only send you marketing communications if you have given your explicit consent. You can opt out of marketing at any time by:

• Clicking the “Unsubscribe” link in any of our emails
• Emailing us at enquiries@ecogardenconstruct.co.uk

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of any website that collects your personal information.

COMPLAINTS

If you have concerns about how we have handled your personal data, please contact us first at enquiries@ecogardenconstruct.co.uk so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at ico.org.uk/concerns or by calling 0303 123 1113.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

ECO GARDEN CONSTRUCT LTD

Company No. 15342083

23C Berghem Mews, Blythe Rd, London W14 0HN, UK

Last updated: February 2026